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Click and collect, what’s the cost… John Lewis charges for the service

Niente più ritiro gratis per un paio di ciabattine da John Lewis.

The logistical costs for online shipping have always been a thorn in the side for retailers: the consumer is used to not paying any shipping costs, but this is not always possible. One solution seemed to be click and collect: order online and collect in store. But even in this case there are costs, and in a country where this service has reached significant proportions (80 million orders last years according to IMRG, with 3 out of 4 online purchasers using it), some companies are taking cover.

John Lewis for example, a mid to high range brand, has decided that from 28 July it will apply a £2 cost (around €2.80) for purchases below £30 (around €42). A significant decision for the English retailer, which processes 6 million click and collect orders each year, with more than 6 billion pounds of online sales in 2013: they now account for 33% of total sales.

According to the British retailer, the current free service is “unsustainable”: the logistics of distributing packages from the central warehouse in Milton Keynes to 360 outlets cannot be covered for small orders, like lipstick or a necklace. “The majority of orders will remain free of charge while allowing us to invest further in the expansion of click and collect” announced Mark Lewis, John Lewis’s online director. According to the BBC, orders under 30 pounds accounted for 18% of the total last year.

It is likely that other retailers will soon adopt this policy. Perhaps they will convince customers to pay for a quicker and more efficient service. In fact, Amazon is looking ahead: they have just launched Amazon Prime Now in central London, which delivers to your home or office within an hour. The price? £6.99 (almost €10).

Retail and wholesale sector calls for focus on skills, digital and labour reforms

Speaking at Tripartite Social Summit last week, EuroCommerce Director-General Christian Verschueren highlighted the fact that, “Over 29 million Europeans work in retail and wholesale, that’s one in every seven working Europeans.” However, despite being one of Europe’s biggest job providers, the sector faces challenges. For the sector to contribute to Europe’s economic recovery, we need three actions : making investments in digital infrastructure and skills, deepening and progressing the single market, and advancing further reforms of labour markets.

 Investing in skills
Retail and wholesale can provide job opportunities to those with limited qualifications who often find it difficult to find employment. Mr Verschueren stressed, “We need to be able to continue to invest both in the young people of today who are struggling to find jobs, as well as the older generations. We support the focus the Commission puts on mobilising funds for skills but these funding possibilities should be made easier, with less red tape for funding requests, so we can equip people with the right skills.”

Keeping up with the digital age
The digital age is creating new job opportunities, but these require new skills. So there is a greater need for investment in digital skills. Retail and wholesale companies are doing their share. Investments are needed as well in infrastructure (transport and digital networks). Thirdly, completion and deepening of the digital single market remains a priority. Finally, bringing legislative requirements and best practices close to retail and wholesale operators on the ground. “We have asked for a single, online, one-stop portal that would provide user-friendly information on legislative requirements in every Member State, as well as best practices,” explained Mr Verschueren, adding, “This could help traditional retailers and wholesalers to establish cross-borders or reinvent themselves in the digital age.”

Reforming the labour market
Employment conditions in some Member States still prevent businesses from hiring for growth. “Member States must invest in labour market reform or risk losing the progress made on strengthening the economy and improving employment prospects,” argued Mr Verschueren.

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