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Fight against food waste and the grocery industry: what retailers are doing in Europe

After France, even Europe could come to pass a law to force large-scale distribution to take care of food products discarded because, for various reasons, they are unsellable. But many European retailers have long since embarked on internal initiatives and awareness campaigns to address the issue. An overview of the actions put in place in the field is made – with a wealth of case histories – by the 2014 “Retail Agreement on Waste” report by Eurocommerce, which includes the trade associations of the Old Continent, and European Retail Round Table.

In 2012, 20 retailers from various segments, from clothing to food, from furnishings to consumer electronics, adhered to the Retail Waste Agreement, pledging, by the middle of 2014, to put in place at least two awareness campaigns against waste addressed to the end customer. Recently, another six retailers signed the same agreement. The initiative took place within the Retailers’ Environmental Action Programme (REAP) supported by the European Commission.

Below are the types of initiatives put in place and the segments covered. The full report can be downloaded here.

Consumer “Tips”. Recipes for using leftovers, information on how to manage the cold chain (starting with, simply, as El Corte Inglès does, how to transport frozen food from the store to the home, how to arrange food in the fridge and how long it lasts once opened), through leaflets, house organs, social media or in-store posters. Asda last year launched the Simply Roast in the Bag packaging, a bag for roast chicken on which recipes and tips on how to use the leftovers were printed, and a QR Code which referred to the website with videos and recipes. Albert Heijn distributed a million “measuring cups” to dose the right amount of pasta and rice. The Dutch Vak Centrum invites customers to take fresh produce with the closest expiry date if they know they will use them in a short space of time; the habit of selecting the product with the longest expiry date increases waste.

 

How to educate the supplier. Carrefour France has created an award for the most virtuous supplier. The jury is composed, in addition to retailers, of the Ministry of the Environment, WWF and a pool of journalists.

Sustainable promotions. The classic 2 for the price of 1 promotions have been put on trial because they lead consumer to buy more, increasing the risk of waste, especially of food with expiry date. Some chains have decided to ban them. Auchan in French hypermarkets has taken a third route: “deferred” two for the price of one. For one week a month, when buying the first product, the customer gets a voucher to pick up the second a week later. Of the 100,000 of coupons distributed each month half are used.

Ugly but good. Billa in Germany has created the “Wunderlinge” brand for fruit and vegetables with strange shape but perfectly good.

Circular economy. That is, what is produced is recycled and reused. Lidl in Germany recycles 50% of PET bottles of its Saskia and Freeway brands. Rewe is increasing the percentage of plastic recycled and withdraws on site the packaging of Frosch-Cleaning products. The Dutch restaurant Instock uses unsellable products (imminent expiry dates, damaged packaging) picked with electric vehicles from Albert Heijn supermarkets. Since last summer, it has already “saved” 20,000 portions.

Packaging counts. Coop Denmark has decided to sell bananas individually because the pack, even if it contains only one marked banana, as often happens, is not purchased, and six thousand bananas a day were thrown away. Coop UK has discovered that the holes in the packaging of fresh produce to reduce internal humidity, if managed by a laser guided by a computer, allow the shelf life to be extended by one day with a consequent reduction in waste. Coop Norway has indicated on bags and packs the percentage of waste of fruit and vegetables, but also in packaged food the waste of that particular product.

Raising staff awareness. 75% of employees in the Carrefour head office in Poland have followed a program on how to reduce energy consumption at home and at work.

Learning while playing: quizzes, games, contests. Carrefour has put on line a questionnaire to determine energy consumption: the first drawn won an energy-efficient dishwasher. Ikea in the Czech Republic has invited customers to create objects out of waste material. The creators of the best projects participated in a course held by professional designers. The proceeds from the sale of the items went to charity. Many courses and competitions involve schools.

How to educate the supplier. Carrefour France has created an award for the most virtuous supplier. The jury is composed, in addition to retailers, of the Ministry of the Environment, WWF and a pool of journalists.

Sustainable promotions. The classic 2 for the price of 1 promotions have been put on trial because they lead consumer to buy more, increasing the risk of waste, especially of food with expiry date. Some chains have decided to ban them. Auchan in French hypermarkets has taken a third route: “deferred” two for the price of one. For one week a month, when buying the first product, the customer gets a voucher to pick up the second a week later. Of the 100,000 of coupons distributed each month half are used.

„Wunderlinge“ bei BILLA, MERKUR und ADEG: REWE International AG stellt neue Eigenmarke für nicht-konformes Obst und Gemüse vor

Ugly but good. Billa in Germany has created the “Wunderlinge” brand for fruit and vegetables with strange shape but perfectly good.

Circular economy. That is, what is produced is recycled and reused. Lidl in Germany recycles 50% of PET bottles of its Saskia and Freeway brands. Rewe is increasing the percentage of plastic recycled and withdraws on site the packaging of Frosch-Cleaning products. The Dutch restaurant Instock uses unsellable products (imminent expiry dates, damaged packaging) picked with electric vehicles from Albert Heijn supermarkets. Since last summer, it has already “saved” 20,000 portions.

150 years of La Rinascente narrated on Twitter

The title for the company is this. I found it yesterday in the valley of Chiapovan: LA RINASCENTE. It’s simple, clear and appropriate. Moreover, it also connects with the motto. So wrote the poet Gabriele D’annunzio from the Bainsizza front in August 1917.

The adventure of what would become the quintessential Italian department store had started on 4 June 1865, thanks to the brothers Luigi and Ferdinando Bocconi. The new owner, Senator Borletti, then appointed D’Annunzio to create the new name after the fire that destroyed the building: La Rinascente.

In these 150 years, the Milan “department store” has repeatedly transformed itself, building a history made of notable firsts: the first light bulb in Italy was lit in La Rinascente; the first refrigerator, the first miniskirt came through its stores. And it has become a shopping must for those visiting Milan.

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Unusual and intriguing the choice to celebrate these 150 years by asking its customers, called upon to help, also with their memories, to narrate them. Testimonies that you can read on Twitter at the hashtag #150story.

Physical place where, on the other hand, the initiatives related to the 150th anniversary.will focus – including the interactive Album of Milan exhibition. The 150 personalities who made the history of Milan seen by Giannelli – the multifunctional space in via Santa Radegonda designed by Cibicworkshop.

MobileCommerce is over one third of global eCommerce

A study published by Criteo, a technology company specialising in performance advertising, reveals that more than a third of global eCommerce transactions today take place via mobile devices. This is a significant figure that adds to the growing use of smartphones, which are becoming the prevalent mobile devices, gradually replacing the use of tablets. Schermata 2015-06-04 alle 11.25.05 “Commerce from mobile devices is growing exponentially”, said Jonathan Wolf, Chief Product Officer of Criteo. “Only in the last three months there has been an increase of 10% in transactions using mobile devices in the US. The majority of transactions on the move today take place through smartphones and the increase in the size of the screen, as well as the presence of optimised mobile websites, can only accelerate this trend”. Schermata 2015-06-04 alle 11.26.25 The results of the report are based on the analyses carried out by Criteo by examining the data of individual transactions relating to more than 160 billion dollars in sales at the global level. The following key points emerge from the report: Transactions from mobile devices in the United States have grown by 10% in the last three months: growth is continuous in all product categories, with the top quartile of retailers continuing to outperform the others. It’s all about smartphones. Most of the transactions from mobile devices in the United States and other countries now take place via smartphones, with the exception of Germany and Great Britain. The reasons for the growth lie in the increasing propensity to buy and in larger screens. In Italy, 55% of transactions on the move in the retail sector are via smartphones (vs 45% from tablets) and the percentage figure rises to 56% for travel (vs 44% from tablets).

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There are no limits. Mobile now represents the majority of eCommerce transactions in Japan and South Korea. By the end of 2015, the percentage of mobile eCommerce transactions will reach 33% in the US and 40% globally. In Italy currently 26% of transactions in the retail sector and 21% in the travel sector take place via mobile devices. The mobile conversion funnel. Consumers today see the same amount of products on desktops and smartphones, but with less add-to-basket and purchase percentage on smartphones. In Italy the conversion rate of mobile stands at an average of 1.6%.

Pizza Hut turns the pizza box into a projector

It is true that there are no limits to human creativity when it comes to selling. Pizza Hut, the well-known fast-food chain with restaurants worldwide, has launched a truly original delivery service in Hong Kong: the pizza ordered not only arrives at the customer’s home in a box chosen among four “themes”, but turns into a projector to watch a film.

Precisely the pizza and film combination, beloved worldwide, was evidently what triggered the idea of Reed Collins creative agency: why not provide the customer with both at the same time?

Inside the box is a lens for projecting, when placed in the specific slot of the box, the images of the selected film on the wall, displayed from one’s smartphone through a QR Code. The box, it goes without saying, is inspired by cinema: science fiction, romance, horror or adventure. The video reveals how it all works.

It is not the first time that Pizza Hut has used technology to improve the customer experience via entertainment. Like the pizza put together and ordered on a table with a touch screen. It’s called entertainment (or pizza-tainment as it has been dubbed). Hope you enjoy watching it!

Starbucks experiments an express format in New York

The new format devised by Starbucks, the US coffee shop giant, for fast consumption on site or take away, is located in a historic building at 14 Wall Street in New York. The case study is interesting, because it concerns an increasingly widespread mode of consumption that has aroused the interest of distributors and companies (think of Coop&Go in the Expo area but also of the British chains like Pret à Manger), but also and above all because it has a number of original aspects, in a decidedly interesting layout for this type of format and in a very limited space: less than 50 square metres.

The pilot project was designed “for customers on the move looking for the quality products of Starbucks in a beautiful environment, together with efficiency that comes from knowing from the outset what they want and being able to obtain it quickly”. Or, as Bill Sleeth, Vice President Starbucks Store Design said, “This location on Wall Street has been specifically designed to take what is at the heart of our cafés and distil it into a smaller space. It is a perfect example of how to balance great design, attention to detail and efficiency, while maintaining what is unique and makes us who we are: our coffee and the customer relationship”.

Tuttofood, a record edition. American consumers crazy for original specialities

There were over 78,000 visitors to the Tuttofood edition which closed today, an increase of 40.8% over the previous year and 78.7% of foreign visitors.

Of significance is the fact that 2,100 selected top international buyers met with 2,838 exhibitors, of which 433 foreign, representing 7,000 brands, 11,790 in pre-scheduled appointments through the online Expo Matching Program calendar. So much so as to bring the new CEO of Fiera Milano, Corrado Peraboni, to say that “Tuttofood is ‘the’ ultimate tool for further internationalisation of Italian agrifood. Thanks to Tuttofood, many small to medium quality businesses had access to markets in which it would be difficult for them to be known in any other way. The goal of 50 billions in exports is increasingly within the reach of the food system and we are doing our part”.

A qualitative survey conducted on the top international buyers during the event revealed that Italian products are in demand worldwide, not only due to the appeal of our food and wine, but also because they have a reputation of being natural, safe and of high quality. Among the emerging markets, India and China are the most sensitive to the value added of all-Italian ingredients, while Middle East consumers especially appreciate the naturalness. Searching out original and little-known specialities, on the other hand, is the fad of Americans and Northern Europeans.

This strong interest in Italian food is confirmed by Kennet Pray, director of Kroger (2619 supermarkets and 786 convenience stores in the United States) for whom American food lovers are strongly attracted by Italian food that is affordable and simple and, especially upscale clientèle, is constantly in search of quality specialities.

 

 

The Cru (Colruyt) market puts the accent on simplicity and seasonality

In Overijse, a few kilometres from Brussels, in a renovated farmhouse, the first Cru store, a market dedicated to food and sharing between employees, partner producers and customers, developed by the Belgian group Colruyt, has been open since a few months.

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A new concept, which partly recalls the experience of Eataly, developed to attract lovers of fine food and those looking for pure flavours and authentic products. In a friendly and relaxed atmosphere, like a covered market, Cru offers a selection of fresh produce, including meat, fish, fruit and vegetables, bread made on the premises, dairy products and flowers. An there is no shortage of craft beers, wines sold by the glass, bottled fresh juices and tea or coffee roasted on the premises.

Local products, seasonal specialities, bread and pastry production workshops and organic products are a must around which the Cru market rotates. “Every day we buy products from farmers in the area around Brussels – says the head of fruit and vegetables – and for this reason fresh and seasonal products, preferably organic, are available according to their growing period and maturity”.

Bakery products are made with natural yeast and organic flour, without enhancers or fat. The bread dough rests 48 hours before being baked in wood-fired ovens. Also the meat comes from farms that overlook the North Sea, the cheeses are selected from small producers in Flanders and the fish is extremely fresh.

The points on which the Cru offer focusses are the authenticity and quality of the foodstuffs, the link with the local area (but if a product is worth it, it is also bought abroad) as well as the expertise of those responsible for the various departments who advise and converse with customers and become part of the shopping experience. Precisely to facilitate the customer, the range is limited, focussing more on research and quality than on breadth of offer. But it is not a luxury store, albeit a thousand miles away from the classic Colruyt store. “They are everyday products – said Jean-Pierre Roealands, the Cru project team leader – but well prepared and presented. Simplicity is the new horizon of luxury”.

Of course, you can buy the products but also consume them on the premises, where there is a place to sit, have a coffee, eat a sandwich or a cooked dish.

And also technology plays its part. At the entrance, customers receive a tablet to be affixed to the shopping cart to record the products purchased, create a shopping list and share ideas and recipes with others. And the tablet is also used to pay. You offload the products and pay without any controls, strengthening the bond of trust with the customer. Which is reciprocal, since no receipt is issued but rather sent via e-mail.

 

 

 

The Ikea temporary store rethinks the kitchen and food

In parallel with the Milan Design Week, the Ikea Temporary Store has opened in Milan, one of the thousand large and small, important and less important events, fruit of the creativity and design that have inaugurated de facto the six-months of Expo in Milan.

IMG_1287And it is precisely the temporary store of Ikea, which will remain open until the end of September (only Scandinavian presence in the Expo period), that contains Kitchen Lab,  the result of several years of work on the intelligent use of the kitchen, carried out in collaboration with students from the Eindhoven University of Technology and the Ingvar Kamprad Design Center of the University of Lund, with the coordination of the London-based incubator Ideo.

Here, reflections on the kitchen of 2025 are proposed, involving the entire eating chain, because it contemplates passive and induction refrigeration systems (i.e. without the refrigerator), household waste compactors, a composter that produces dried compost tablets while the liquid extracted, full of nutrients, is used to water the house plants and a seed incubator. And, above all, a table that contains an induction hob hidden inside on which to cook directly. Through a food recognition system with cameras and projectors positioned on the ceiling, usage suggestions and recipes are projected on the table.

IMG_1289But the Temporary Store contemplates many other proposals, always linked to the kitchen and food: the restaurant (Food Lab) with the famous Swedish meatballs, also in vegetarian and chicken version, the study of a kitchen for children by Matali Crasset, the kitchen space designed by Paola Navone, new models and new products, all characterised by the idea of sustainability, like the cork table and stools. Obviously it’s a real store where you can buy or design your own kitchen.

“There are four reasons behind the opening of this space”, explains the Director of External Relations of Ikea Italia, Valerio Di Bussolo, to inStore. “The opportunity to present the work carried out in recent years on food and the kitchen in line with Expo is the first. The second reason is the search for city formulas for stores. We have a 35,000 square metre city store in Hamburg, in the shower area, and we have just opened a pick-up store in Pamplona. In short, we are trying to identify the different formulas most suited to the type of urban fabric chosen. Here in Milan, for example, it would be difficult to open a large area (even if it is not a problem of location, considering that there are so many barracks), essentially due to the traffic and environmental sustainability.

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The third reason is the focus on food and the kitchen, not only as a product, but also in terms of planning and design (hence the projects Navone and Crasset), because we have always been accused of proposing a conformist and standardised offer. Finally, a marketing presence, to intercept that part of potential customers who still do not visit our stores”.

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OVS and Excelsior Milano Official Retailers of Expo

Da sinistra, Sala, Beraldo, Fiorucci

With OVS and Excelsior Milano, the Coin Group is the Official Retailer of Expo Milano 2015: two stores of approx. 180 square metres each, will welcome visitors from 18 May on the Decumano.

“The participation of OVS and Excelsior Milano in Expo Milano 2015 as Official Retailers – said Expo commissioner Giuseppe Sala – is an important sign, a demonstration of the great trust that the business world is placing in a unique event of its kind, considered as an opportunity absolutely not to be missed”.

OVS and Excelsior Milano will not only create merchandising with the Expo brand, but also translate the values of Expo Milano 2015 into “symbols” that will become the tracks of this event.

The Coin Group, the leading clothing retailer in Italy, will offer its expertise to interpret the theme of the Universal Exposition. For OVS and Excelsior Milano, being official retailers does not only mean creating merchandising with the Expo brand, but also translate the values of Expo Milano 2015 into “symbols” that will become the tracks of this memorable event.

“We will do it – explained the CEO of OVS and Deputy Chairman of the Coin Group, Stefano Beraldo – through a series of ideas and fashion entrusted to Elio Fiorucci, Ambassador of Expo, one of the masters of contemporary culture who has contaminated fashion with love of nature, respect and tolerance for all diversities. We will be present with the two spirits of the group, the more democratic OVS, the leading value fashion retailing brand, and that dedicated to the research and exclusivity of Excelsior Milano which, thanks to the excellence of its team of buyers, has made it possible to speed up the upgrade process of the most popular department store, Coin”.

OVS will propose a creative journey that will start with the Universal Exposition of 1906, incorporating its graphics to create a leit motiv of the art and creativity of that and the present period. It will continue with a revisitation of the Canticle of the Creatures turned into an appeal for respect for the environment and tolerance. Students of the Marangoni Institute have also been involved who, under the tutorship of Fiorucci, will design the graphics for a collection of T-shirts (strictly in bio-cotton), interpreting the themes of Expo.

Inside the OVS store, customers will have the opportunity to have an innovative digital shopping experience through the “interactive kiosk”, a multimedia workstation capable of performing various functions, such as shopping online at the ovs.it e-shop with free delivery in 24 hours throughout Italy, checking the availability of a product in other neighbouring stores and directly sharing a post on their social media through the OVS App.

Excelsior Milano in its store on the Decumano will extol the fundamental characteristics of the brand, fruit of the collaboration of the Coin Group with Antonia, a Milan boutique synonymous with avant garde and a point of reference for the international fashion community visiting Milan, in search of a unique shopping experience.

At the end of the exposition, the pavilions dedicated to the stores will be recycled and turned into a nursery for employees of the headquarters of the Coin Group.

Men’s or women’s fashion? Selfridges launches the “neutral” space

After decades of strict separation between men’s and women’s “floors” comes “gender neutral” fashion, valid for both sexes: Selfridges, the historic London stores, has opened in the first and most famous store in Oxford Street a space dedicated to neutral fashion and accessories, pragmatically called Agender. In the age of hyper-genderisation of clothes and objects, right from the cradle, Selfridges is looking ahead, to the generation of the millennials and is proposing five unisex private label collections and a selection of 40 brands.

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The new “genderless” approach implies a rethinking of spaces (both on and off line) and the ambience, designed by designer Faye Toogood and developed over three interconnected floors of the store. Away with the shop window and internal mannequins, the collections are worn online by models of both genders. The collections range from avant-garde street wear to high fashion, with names like Ann Demeulemeester and Comme des Garçons.

“With AGENDER we don’t want to follow a “trend” but rather approach a forma mentis and respond to a cultural change that is happening now. We will explore the relationship between gender and retail in the physical and digital world and in all our stores. The project will be a test, a trial on the idea of the sexes, both to enable our customers to get closer to the experience without preconceptions as well as for us retailers to push ahead with the idea of how you sell and buy fashion today”, explains Linda Hewson, creative director of Selfridges.

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